Funeral•Reviewed on March 20, 2022•From Winthrop, MA
Can't say enough good things about Nate. He is professional, punctual, and easy to communicate with. I would highly recommend him!
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Awwww, it was a pleasure being there, thank you!!!
Review by Gerald K.
Memorial Service•Reviewed on January 19, 2022•From Waltham, MA
Nate was extremely accommodating , friendly and professional.
We would not hesitate to use Nate again.
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Thanks so much Jerry, it was a pleasure. Thank you for having me!
Review by Shirleyann S.
Funeral•Reviewed on May 1, 2024•From Auburn, MA
Nate was very sympathetic and polite when handling my reservations and his response to my text messages was very prompt. Nate was scheduled to arrive at the funeral home by 9am, but he didn’t arrive till 9:15- 9:30 . I was disappointed with his tardiness. There was a miscommunication with the instructions that I wanted him to perform. The cemetery is next door to the funeral home and I wanted him to lead the hearse to the cemetery, but unfortunately he doesn’t walk in the street. Overall the ceremony was beautiful. My family loved the Scottish culture of music in memory of my loved one. His skills are amazing! Overall the funeral was beautiful for my loved one!
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Shirleyann—I'm glad that you were pleased with the performance overall. As indicated, there were some miscommunications that occurred at this event, which I do find regrettable. Thank you for articulating where things didn't go according to your expectations—I will strive to seek and provide more clarity in the future. I always aim for an arrival time of 45 minutes early. This is to have extra buffer in the event of unpredictable traffic—I should have clarified this. In this case, I arrived only 30 minutes early, due to heavy traffic. As to walking down to the burial location, the term of “next door” was misleading. In actuality, the proposed walk would have entailed my marching down an active roadway for about 1/4 of a mile. Frankly, this potentially felt dangerous, and this was my sole area of concern. Again, I apologize for the misinterpretation of details that had occurred—clarity is key, and I will endeavor learn from this occurrence. Best wishes to you and your family.
